Transom

Offer:

Sohar International is pleased to present a unique travel experience with Transom to Credit Card holders, from your home and throughout the airport journey.  

These services will provide handling check-in from home when travelling out of Oman, speeding you through airport queues, and ensuring a swift, hassle-free arrival in Oman: 

Home Check-In  
Remote check-in service including baggage collection and boarding pass issuance from the cardholder’s residence or office.

Fast Track Access  
Expedited immigration and security clearance through dedicated fast-track lanes.

Land and Leave  
Accelerated arrival processing enabling cardholders to exit the airport swiftly upon landing.

Valet Parking

Convenient vehicle handover at the airport, with secure parking and smooth vehicle return upon arrival.

Limo Service

Pre-booked airport transfers offering comfortable and seamless transportation within Muscat city and up to a 50 km radius from Muscat International Airport.

Porter Service 

Personalized assistance with your luggage at the airport, ensuring a smooth and hassle-free journey from arrival to check-in.

Eligibility:

Infinite: 

No minimum spends required

Signature Cardholders:

Minimum spend of 350 OMR required to purchase air ticket to enjoy the service ( Oman Air and Salam Air Only)

T&C apply

  • 90 days validity of a ticket purchased 
  • Cardholder can request for a service: maximum twice per cardholder in a year
  • Service can be availed for Signature and infinite credit cardholder (including Families and children
  • Booking 48h: service can be booked directly via Sohar International Call centre
     

General FAQ

Bookings can be made via bank call center 

You must arrive at least 3 hours before flight departure to ensure smooth service delivery.

No. Airport parking fees are payable directly by the cardholder unless stated otherwise in the agreement.

The service covers Muscat city and up to a 50 km radius from Muscat International Airport unless otherwise agreed.

Premium check-in access is subject to airline acceptance and airport operational availability.

Services are aligned with the original booking details. Significant delays may require rebooking and availability confirmation.

Yes. All personal data is handled confidentially and in compliance with Oman data protection regulations.

Late arrival or no-show may result in service cancellation without refund.

Services are subject to availability, especially during peak travel times. Early booking is strongly recommended.

Call center 

FAQ – Premium Travel Services (Home Check-In, Land & Leave, Meet & Assist)

 

Home Check-In

Q1: What is Home Check-In?

A premium service where cardholders can complete their flight check-in from home, residence, or office within Muscat City or Salalah. A representative from TRANSOM visits the passenger to collect travel documents and baggage, issues the boarding pass, and ensures a seamless and hassle-free airport experience.

Q2: Benefits for customers:

  • Saves time at the airport  
  • Eliminates queues and stress
  • Baggage free journey at the airport  
  • Concierge-style convenience  

Q3: Is baggage included?  

Yes. Bags are tagged and securely transferred to the airport.  

 

Land & Leave

Q1: What is Land & Leave?  

A premium arrival service where passengers can disembark from their flight and leave the airport without waiting for their baggage. A TRANSOM representative collects the passenger’s checked luggage directly from the baggage belt, completes customs clearance on their behalf, and delivers the baggage safely to their home, hotel, or office within Muscat City or Salalah.

Q2: Benefits for customers:  

  • Faster airport exit 
  • Dedicated support staff for baggage handling  
  • Immediate transfer to onward transport  

Question 3: which airlines are applicable to enjoy the service?  

Note: Home Check In & Land & Leave services will be applicable at Oman Airline & Salam air.

Questions 4: Can the customer book the ticket through a travel agent?

Yes, However, it is important that the ticket clearly shows that the transaction was issued through Oman Air or Salam air. Customer to provide a copy of the ticket to call centre for verification purpose.
 
Meet & Assist (Oman Airport)

Q1: What is Meet & Assist?  

A premium airport concierge service that provides personalized assistance to passengers during departure, arrival, or transit.
A trained MARAHEB representative greets passengers at a designated meeting point (such as the terminal entrance, check-in area, or arrival gate) and offers end-to-end guidance throughout the airport journey.

Q2: What does the service include?  

  • Fast-tracking through immigration and security  
  • Porter assistance for baggage  
  • Escort to lounges, boarding gates, or onward transport  
  • Dedicated hospitality at arrival gates  

Q3: Who can use this service?  

  • Infinite cardholders, and Families, children   
  • Eligibility: No minimum spend required.  
  • Signature & Infinite cardholders, and Families, children   
  • Eligibility: Minimum spend of 350 OMR required to enjoy the service.  
    Booking: Services can be booked directly via Sohar International Call Center.  

Baggage Rules

  • Maximum baggage allowance: 4 pieces.  
  • Additional baggage charges: Paid by the cardholder.  
  • Excess weight charges: Paid by the customer.  
  • Weight allowance follows airline rules.  
  • If the customer’s ticket does not include baggage allowance, standard airline charges apply.