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Take control of your subscriptions — all in one place.
With Visa Subscription Manager on our Mobile Banking App, you can view, track, and manage all your recurring payments linked to your Visa Credit Card — easily and securely.
Features & Benefits:
- View all your subscriptions in one place through the app
- Pause or resume subscription payments anytime
- Track recurring charges and avoid unexpected billing
- Clearly identify merchants and stay in control of your payments
FAQs
Visa Subscription Manager is a digital service that allows the cardholders to view, manage and control the frequent subscription payments (like Netflix, Spotify, You Tube premium, etc.) in one place through your Sohar International Mobile banking app.
- Better visibility and control over subscriptions
- Reduced customer complaints
- Avoid unexpected or duplicate charges
- lower operational costs (fewer disputes)
- Cardholders can view all active subscriptions using SIB mobile banking app. It helps reduce forgotten or duplicate subscriptions.
- Subscription Identification – Cardholder can Identifies recurring payments.
- Pause and/or Resume Subscriptions - Enables cardholders to pause or Resume subscriptions directly from their bank’s app.
- Merchant Name Clarity - Displays the clear and recognizable name of merchants, avoiding confusion over unclear billing descriptors. (e.g., Netflix, Spotify, You Tube premium, etc.).
- Enhanced Dispute Support - Helps resolve disputes over unauthorized or forgotten subscriptions by providing clear transaction history.
With VSM you can:
- View all active subscriptions linked to your Sohar International Credit Card(s)
- View the last 13 months paused subscriptions
- Pause unwanted subscription
- Resume subscription
- Stay informant about upcoming recurring charges.
No, as of now, this service is limited to only Credit Cards. Corporate Credit cards are enabled for VSM.
No, Visa Subscription Manager is a free service for the credit cardholders, however banks keep the right to change, modify or suspend access to the VSM service at any time without prior notice.
You can access the service via mobile banking app by selecting cards, select your credit card, manage card and then selecting Subscription Management.
You can pause your subscription from Sohar International Mobile App. You will see the status in Mobile App changes to “paused”. With these changes, you will confirm to stop the recurring payment. All recurring payment will be declined and hence your requested service may be impacted immediately – depending on the merchants’ terms and polices.
Yes, if the merchant supports it. Here's how the resume process works:
If you paused a subscription using Visa Subscription Manager, you may see an option to resume it directly from your banking app.
Once resume option selected in VSM for a specific merchant, then you are required to contact the merchant for activating your subscription and payment
Please note: Some merchants may require you to re-enter your payment details in the portal or website or accept updated terms before resuming a service.
No. All Sohar International Credit Cards issued to individuals will be automatically enrolled.
Recurring payments and card on file payments made using your Sohar international Credit Card(s), such as:
- Streaming Services (Netflix, You Tube premium)
- News or magazine subscriptions
- Fitness or health apps
- Utility or telecom auto-payments
- One-time payments, in-store purchases, or non-Visa card transactions won’t appear
This service is limited to your Sohar International credit cards only. If you have any other bank card or account and/or any other recurring payment method with the merchants like PayPal, or Aramex or Bitcoin, you will not be able to view it.
Yes, VSM follows Visa’s high security standards to protect your personal and financial data.
Please check your subscription status and reach out to the merchant directly. You can also raise a dispute if needed.
Subscription details are based on transaction patterns and merchant data provided to Visa. While generally accurate, please always confirm with the merchant to billing-related queriers
You can contact the bank customer service team +968 24730000
Currently this service is available only in the English language.
The merchant won't be removed from the list when the client unsubscribes. This is because merchants currently do not share that information. You will be able to view all the merchant details for the transaction that have happened within the last 13 months, irrespective of whether you still subscribed or not.
if the status on the card for that specific merchant is paused and there is NO transaction that indicates that there was payment during last 13 months, then the merchant details will be auto removed from your list.
If the frequency is annual, then this means that the payment is authorized once a year.
The pause (which is a stop instruction) only works when an authorization request is received - so two possibilities here:
a. If the due date falls within the paused period, the transaction will be rejected.
b. If payment falls outside of duration where pause was in effect (3 months), the full payment for the year will be collected.
Note that recurring payments will not start again after the pause has been removed. Keep in mind that the pause is a stop instruction. When a stop instruction (pause/stop) is in place, Visa will decline these transactions with specific respond code. This tells the merchant to never try that transaction again.
While pause takes effect immediately (in real time), transaction from merchant will not be processed as it is stopped and the transaction will be declined.
Yes, recurring payments will continue to be viewed under your new cards. In this case the end date of the stop instruction for the new card will be the same as those of the replaced one.
The Mobile banking App will display the updated information input it. In this case, since there is a new card issued, new card information will appear and the stop payment instructions from the old card number will be present.
Terms & Conditions
For the purpose of these Terms & Conditions:
“Applicable Laws’’ means all laws and regulations governing these Terms & Conditions, and applicable in the Sultanate of Oman.
“Bank” means the issuing bank providing this service, i.e. Sohar International Bank SAOG.
“Card” means any valid Visa debit or credit card issued by the Bank.
“Customer” means customer of the Bank and cardholder enrolled in the Service.
“Subscription” / “Recurring Payment” means a merchant-initiated transaction charged to the Card at regular intervals.
“Service” means the Subscription Management functionality available via the Bank’s digital channels.
“Merchant” means any third-party providing goods or services on a recurring billing basis.
The Service enables Customers to view and manage certain recurring payments charged to their Visa cards through the Bank’s mobile banking or online banking platform.
The Service may include:
Viewing active subscriptions
Options to pause or cancel future charges (where applicable)
The Service is provided in collaboration with Visa Inc.
The Service is available to Customers holding an active Visa card issued by the Bank.
The Customer must be enrolled in the Bank’s digital banking services.
The Bank reserves the right to determine eligibility at its sole discretion.
Subscription details are identified solely based on transaction patterns and merchant data received from payment networks and third parties where the Bank does not have any active control or role.
The Bank does not guarantee that all recurring payments will be detected or displayed since it is dependent on the Merchant.
Information provided is for convenience only and may not reflect real-time merchant records.
The Customer acknowledges that:
The Service does not include any cancellation request which customer has to directly initiate with the Merchant.
Customers remain responsible for managing contracts with Merchants.
Stopping payments via the Service may not terminate the underlying service agreement with the Merchant.
Any outstanding dues or penalties imposed by Merchants remain the Customer’s sole responsibility to fulfil, including any resultant impact on the services thereof due to non-fulfilment.
Customer remains responsible to intimate the Merchant through official means as prescribed by respective Merchant in case a ‘paused service’ is reinitiated. While the Bank is providing the provision to re-activate a paused service however does not have any responsibility to ensure that the Merchant has timely done the same.
Where available, Customers may request to pause future services and consequently any recurring charges to the Merchant.
The Bank will make reasonable efforts to prevent future transactions but does not guarantee success in all cases.
Some Merchants may continue billing through alternative methods permitted under network rules.
The Service is currently provided free of charge unless otherwise specified.
The Bank reserves the right to introduce or modify fees at any time
Any applicable fees will be disclosed through official communication channels.
To the maximum extent permitted by law:
The Bank shall not be liable for disputes of any kind between the Customer and Merchants, and the Bank at its sole discretion may provide only the standard transaction proofs / evidences which are already available in the channel.
The Bank does not guarantee uninterrupted or error-free operation of the Service and the same lies solely with the responsible Merchant.
The Bank is not responsible for services provided by merchants or subscription providers.
The Bank shall not be liable for losses arising from failure to cancel a subscription directly with the Merchant.
Any cancellation of service fully has to be initiated directly with the Merchant in the manner prescribed by the respective Merchant. The Bank does not provide any service related to full cancellation of the Service obtained from the Merchant.
Customer transaction data may be shared with payment networks / solely for delivering the Service.
All data handling will be in accordance with Applicable Laws and the Bank’s Privacy Policy.
The Service may be modified, suspended, or discontinued at any time without prior notice.
Availability may vary by merchant, card type, or geographic location.
The Bank reserves the right to amend these Terms & Conditions at any time.
Updated terms will be published on the Bank’s website or digital channels.
Continued use of the Service constitutes acceptance of the revised terms, wherever explicit acceptance is warranted and / or otherwise will be considered as deemed accepted. Any deemed concurrence shall be binding on the customer.
These Terms & Conditions shall be governed by the laws and regulations applicable in the Sultanate of Oman. Any disputes arising of or in connection with these Terms and Conditions shall be resolved before the courts of Muscat, Sultanate of Oman.
For assistance, Customers may contact the Bank through its official channels.
The Bank has the right to add, modify, or withdraw any feature, fee, or condition related to this Service at its sole discretion without prior notice. Continued use of the Service constitutes acceptance of such changes.